House of Baltic Linen would like you to feel confident in ordering online, so if you find your selection is not what you expected, the right colour or size, simply contact us within 14 days and we will arrange an exchange. Exchanges will be given if the item is unused and with all the labels intact. All items exchanged will incur an extra delivery charge. We are not able to offer refunds or credits unless the product is faulty or damaged. As long as the product is unused, we'll exchange it within 14 working days. You will need to arrange the return postage yourself and we suggest that you use a registered delivery service to keep the proof of postage. Your parcel is your responsibility until it reaches us. Unfortunately, we can't accept liability for products that get lost or damaged in return transit. Please call us on 03 59759392 or email us sales@houseofbalticlinen.com to let us know.

The House of Baltic Linen 14 Day Money Back Guarantee protects all purchases made from our website.

The 14 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

  • Where a product is within the 14 day period and a refund is requested, House of Baltic Linen will refund the original product purchase price. The following fees and/or charges will not be reimbursed:
    • Delivery charges from House of Baltic Linen
    • Cost to return the product to House of Baltic Linen
  • Orders cancelled after the goods have been dispatched will be treated as per terms of our 14 Day Money Back Guarantee.
  • Returned goods must be in their original packaging with all accessories, and be in original condition.
  • Where an item is found to be faulty, House of Baltic Linen will provide a replacement along with the necessary service and support.
  • Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be the original product price minus shipment cost.
  • House of Baltic Linen reserves the rights to make changes to these terms and conditions without notice.