House of Baltic Linen is committed to the excellence of our products

Customer support is available to help you with any queries after your purchase. Contact us at if you require any assistance with your product after purchase.

You are entitled to have the goods replaced if the goods fail to be of acceptable quality.

A major problem is when the item you received :

  •  is damaged;
  •  is wrong item;
  •  is unsafe to use;

If the problem is major, we will either replace the item or issue a full refund.

Proof of purchase will be required and we may need to assess the product to determine whether or not you are entitled to a refund, replacement.

If you believe there is a problem with the item you purchased please contact us at and we will assist you.