House of Baltic Linen is committed to the excellence of our products

Customer support is available to help you with any queries after your purchase. Contact us at sales@houseofbalticlinen.com if you require any assistance with your product after purchase.

You are entitled to have the goods replaced if the goods fail to be of acceptable quality.

A major problem is when the item you received :

  •  is damaged;
  •  is wrong item;
  •  is unsafe to use;

If the problem is major, we will either replace the item or issue a full refund.

Proof of purchase will be required and we may need to assess the product to determine whether or not you are entitled to a refund, replacement.

If you believe there is a problem with the item you purchased please contact us at sales@houseofbalticlinen.com and we will assist you.